{"product_id":"review-management","title":"Online Presence \u0026 Review Management","description":"\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eYour online presence often shapes a client's first impression before they ever contact your business.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eOur Online Presence Management service helps animal-focused businesses maintain a professional, accurate, and trustworthy presence across platforms such as Google Business Profile, Yelp, Apple Maps, Facebook, and other online directories. This ongoing service focuses on improving visibility, maintaining listing accuracy, strengthening credibility, and managing public-facing client interactions through proactive reputation management and review support.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cspan\u003eWhat's Included:\u003c\/span\u003e\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eOnline Listing Optimization \u0026amp; Maintenance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eOngoing management and optimization of business listings to improve visibility, consistency, and professionalism across major online platforms.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eThis may include:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eGoogle Business Profile Management\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eYelp Profile Management\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eApple Maps Listing Support\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eFacebook Business Page Updates\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eBusiness Information Updates\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eService \u0026amp; Hours Updates\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eBranded Image Uploads\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eListing Consistency Improvements\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eVerification Assistance (when applicable)\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eReview Management \u0026amp; Reputation Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eOngoing monitoring of public client reviews and online feedback to help maintain a professional and engaged online presence.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePositive \u0026amp; Neutral Review Responses\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eProfessional responses to positive and neutral reviews designed to encourage engagement, strengthen client relationships, and maintain online activity.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNegative Review Guidance \u0026amp; Leadership Collaboration\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eNegative, sensitive, or escalated reviews are reviewed collaboratively with leadership before responses are posted.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eSupport may include:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eResponse Recommendations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eReputation Protection Guidance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eCommunication Support\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eEscalation Awareness\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePublic Response Strategy\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eClient Experience Observations\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003e\u003cspan\u003eReview Monitoring Schedule\u003c\/span\u003e\u003c\/h4\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eOnline listings and review platforms are monitored on an ongoing basis throughout the active service agreement. Platforms are reviewed a minimum of two (2) times per week and may be monitored up to three (3) times weekly depending on review volume, platform activity, and overall support needs.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cspan\u003eService Structure\u003c\/span\u003e\u003c\/h4\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eThis service is provided through recurring support agreements and is available in the following commitment options:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003e3 Month Partnership\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e6 Month Partnership\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e12 Month Partnership\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eService scope may vary based on platform activity, review volume, number of listings managed, and overall business needs.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cspan\u003eAdditional Information\u003c\/span\u003e\u003c\/h4\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eWhile ongoing reputation monitoring and review support are provided, businesses remain responsible for operational decisions, client resolution outcomes, and final approval regarding sensitive or escalated review responses when applicable.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eBusinesses seeking broader marketing support, content creation, campaign management, or social media management may benefit from one of our Marketing Packages for more comprehensive ongoing support.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eFor full details regarding policies, timelines, and service agreements, please review our Terms \u0026amp; Policies page.\u003c\/span\u003e\u003c\/p\u003e","brand":"Diamond Care Collective","offers":[{"title":"Default Title","offer_id":42823069302878,"sku":null,"price":600.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0661\/3997\/9870\/files\/OnlinePresence_ReviewManagement.png?v=1780758650","url":"https:\/\/www.diamondcarecollective.com\/products\/review-management","provider":"Diamond Care Collective","version":"1.0","type":"link"}