The Vault For Clarity, Guidance, And Protection.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information.

By accessing, browsing, purchasing services from, or otherwise using this website, you acknowledge and agree to be bound by these Terms & Conditions. All content, services, systems, frameworks, strategies, graphics, documents, and resources provided through this website are the property of Diamond Care Collective.

Diamond Care Collective provides consulting, marketing, operational support, creative, and business management services for animal-related businesses. Services may require additional agreements before work begins.

Clients are responsible for providing accurate information, timely communication, requested materials, approvals, and feedback necessary for project completion.

Diamond Care Collective accepts payments through the website checkout system and official invoices. Zelle may be accepted in select circumstances at the discretion of Diamond Care Collective.

Due to the customized, strategic, and time-intensive nature of services, all service sales are final once work has begun. Once an order is in progress, refunds may not be issued under any circumstance.

Under no circumstances shall a client be entitled to a full refund for services that have been partially or substantially completed.

Clients may request to cancel services at any time by providing written notice. For one-time or custom projects, all completed work, consultations, strategy sessions, research, planning, and deliverables completed prior to cancellation remain billable.

For recurring packages and ongoing service agreements, a minimum of thirty (30) days written notice is required unless otherwise stated within the applicable service agreement.

All services provided by Diamond Care Collective include a minimum of three (3) revisions unless otherwise stated within the applicable service package, proposal, or project documentation.

Revision requests should remain within the originally approved project direction and scope. Substantial redesigns, concept changes, restructuring, rebranding, or operational changes may be classified as expanded scope or a new project.

Clients are expected to maintain timely communication throughout the duration of services and respond to draft submissions, revision requests, approval notices, requested materials, scheduling confirmations, operational clarifications, and portal communications within 24–48 business hours unless otherwise communicated.

Failure to respond within five (5) business days may result in delays, workflow rescheduling, temporary project pauses, timeline extensions, or a $100 Project Reactivation Fee before work resumes.

Diamond Care Collective is committed to maintaining the privacy, confidentiality, and security of all information shared throughout the course of the professional relationship.

Both parties agree to maintain the confidentiality of all non-public information exchanged and to use such information solely for purposes directly related to the intended business relationship.

All proprietary systems, frameworks, SOPs, workflows, templates, operational structures, strategic methodologies, training materials, branding concepts, internal documentation, creative processes, and business development materials developed or provided by Diamond Care Collective remain the intellectual property of Diamond Care Collective unless otherwise agreed in writing.

Clients may not redistribute, resell, reproduce commercially, share externally, claim ownership of, or recreate proprietary materials for resale, consulting, training, or commercial redistribution purposes.