Online Presence & Review Management

Your online presence often shapes a client's first impression before they ever contact your business.

Our Online Presence Management service helps animal-focused businesses maintain a professional, accurate, and trustworthy presence across platforms such as Google Business Profile, Yelp, Apple Maps, Facebook, and other online directories. This ongoing service focuses on improving visibility, maintaining listing accuracy, strengthening credibility, and managing public-facing client interactions through proactive reputation management and review support.

What's Included:

Online Listing Optimization & Maintenance

Ongoing management and optimization of business listings to improve visibility, consistency, and professionalism across major online platforms.

This may include:

• Google Business Profile Management
• Yelp Profile Management
• Apple Maps Listing Support
• Facebook Business Page Updates
• Business Information Updates
• Service & Hours Updates
• Branded Image Uploads
• Listing Consistency Improvements
• Verification Assistance (when applicable)

Review Management & Reputation Support

Ongoing monitoring of public client reviews and online feedback to help maintain a professional and engaged online presence.

Positive & Neutral Review Responses

Professional responses to positive and neutral reviews designed to encourage engagement, strengthen client relationships, and maintain online activity.

Negative Review Guidance & Leadership Collaboration

Negative, sensitive, or escalated reviews are reviewed collaboratively with leadership before responses are posted.

Support may include:

• Response Recommendations
• Reputation Protection Guidance
• Communication Support
• Escalation Awareness
• Public Response Strategy
• Client Experience Observations

Review Monitoring Schedule

Online listings and review platforms are monitored on an ongoing basis throughout the active service agreement. Platforms are reviewed a minimum of two (2) times per week and may be monitored up to three (3) times weekly depending on review volume, platform activity, and overall support needs.

Service Structure

This service is provided through recurring support agreements and is available in the following commitment options:

• 3 Month Partnership
• 6 Month Partnership
• 12 Month Partnership

Service scope may vary based on platform activity, review volume, number of listings managed, and overall business needs.

Additional Information

While ongoing reputation monitoring and review support are provided, businesses remain responsible for operational decisions, client resolution outcomes, and final approval regarding sensitive or escalated review responses when applicable.

Businesses seeking broader marketing support, content creation, campaign management, or social media management may benefit from one of our Marketing Packages for more comprehensive ongoing support.

For full details regarding policies, timelines, and service agreements, please review our Terms & Policies page.